The Holy Mess Customer Support

If you have questions or need support with your order, we are here to help. We know technology issues can be frustrating. We are here to ensure you get your order and enjoy using it. Rest assured that your credit card information and email are secure.

Contact Us

Love The Holy Mess? Tell Google.

A quick Google review helps other women find faith-based weight loss help. It takes about a minute, and we read every one.

Leave a Google Review

Email & Website Help

Can I join your email list or change my preferences?

You can join our list by entering your email in any of the boxes on our website or by downloading a free printable. To update your preferences, use the button at the bottom of any email from us.

Can I get fewer emails or a digest?

Yes. While we don’t offer a digest at this time, we can adjust your subscription. Email sara@theholymess.com and the team will review your account for you.

How do I save favorites on your website?

Did you know that you can save your favorites on our website using the little heart icon? Click here for a 1-minute video for how to save your favorites.

Why does your website have ads?

Thanks for your patience with ads. Revenue from advertising gives us the income to host this site and provide 100+ free printables, recipes, meal plans, and more.

Connect with Sara & The Holy Mess Team

How do I contact Sara with a question?

Send your question to sara@theholymess.com. Due to the high volume of emails we receive, she might not be able to answer your email personally, although she responds to as many emails as she can. We read every email, and a member of The Holy Mess team will respond.

How did Sara lose the weight? Did she have surgery?

Click here to read Sara’s weight loss story and see before and after pictures.

Is Sara available to speak at my event?

Sara speaks for online events and conferences several times per year. She rarely speaks at in-person events, although you can send a request to sara@theholymess.com and she will prayerfully consider it.

What other websites does Sara have?

In addition to The Holy Mess, Sara owns and manages Parent Strong and Peace Love Christmas.

Can I give a donation?

Thank you so much for your kindness! We really appreciate your support. It helps us continue to provide great information and resources and supports our families, too. Donations can be made at Sara’s tip jar here: https://the-holy-mess.ck.page/products/saras-tip-jar

Is Sara going to publish a book?

Fear Less: 30 Devotions for Courageous Faith is available on Amazon.

How has Sara kept the weight off? I can lose weight, but I always gain it back.

This article about Maintaining Weight You’ve Lost outlines the strategies she use to keep the weight off.

Do you take feedback and suggestions?

Absolutely! Email us sara@theholymess.com.

How can I leave a review or say thanks?

Reviews help other women find faith-based weight loss help. Leave a Google review here. You can also reply to any of our emails and tell us what helped.

If you’d like to give, Sara’s tip jar is here: https://the-holy-mess.ck.page/products/saras-tip-jar
Support like yours is what lets us keep the free resources coming and supports our team’s families too. Thank you for being part of this.

Community

Ways to Connect with Our Community

The Holy Mess has developed an amazingly supportive community of people to encourage you and offer support.

Do you have any Facebook groups?

Yes! Come and join us in any of these groups.
The Holy Mess Diet Challenge Group – This free Facebook group is a great place to get help and ask weight-loss-related questions, especially for our 3-day diet meal plan.
Christian Weight Loss Facebook Group – Weight loss with a Biblical focus.

What is The Holy Weigh?

The Holy Weigh is our Christian weight loss membership for women, built on the Soul Hunger framework (Hunger, Habits, Heart). Click here to learn more about The Holy Weigh.

How You Can Help – Volunteer Opportunities

We need you! Make an important contribution for The Holy Mess community.

What volunteer opportunities are available?

We provide the following volunteer opportunities:
*Mentor for a group weight loss challenge event (3 day diet, 7 day meal plan, 30 day challenges).
*Mentor for a Facebook group.
*Meal plan and recipe tester.
*Editor.
If you’d like to help in one of these areas, please email us at sara@theholymess.com.

How do I sign up as a volunteer?

To volunteer, email us at sara@theholymess.com.

Products & Orders

Products: Answers to Frequently Asked Questions about The Holy Mess Orders

Help for orders, PDFs, printables, downloads, Send Owl, and more.

Lost your download?

Enter the email you used at checkout and SendOwl will resend every order you placed with us.

Recover My Order

How do I place an order for a printable on theholymess.com?

Go to The Holy Mess shop. Click the “Buy now” button. Proceed with checkout. If you have trouble ordering, email us at sara@theholymess.com.

I didn’t receive the email with my order. How can I get it?

We are sorry to hear you are having trouble accessing your order download. The emails come from a company called Send Owl and occasionally get stuck in your spam folder.

You can use this link to recover your orders as often as you’d like.

If you purchased any items through Teachable, those will not be included with this link. Contact sara@theholymess.com for further help.

How long does it take to receive an order?

Your order should arrive in your inbox in about one hour. If you don’t receive it, use this link to access your order.

Will something be mailed to me?

All products from The Holy Mess are digital. Nothing will be mailed to you.

I don’t have a printer. Can you print it and mail it to me?

Unfortunately, we do not offer printing services at this time. If you don’t have a printer, we recommend the following:
Download the product and use it from your smartphone, tablet, or computer. Then, write your journal or in a notebook.
– Print at your local library.
– Print from an office supply store such as Office Max or Office Depot. These are just a few dollars, can be spiral bound, and you have the option to pick it up at the store or have it delivered to your home.

Do you offer payment plans?

Yes, you can create a payment plan through Klarna.
Klarna manages payment plans for any purchase over $10 and gives you the option to:
– Split your purchase into four payments (interest-free), paid every two weeks.
– Shop now, pay later by getting the product today, and pay in 30 days.
– Pay instantly and receive reward credits through Klarna.
– Create your payment plan.
Payments with Klarna can be made with a credit card, debit card, Apple Pay, or bank transfer. No credit card is required, and payments do not affect your credit score.

How do I make a product into a workbook for shipment or pick-up?

Check out this video to learn how to turn a product into a workbook that you can pick up or receive as a shipment.

I downloaded part of my order and then closed the email. How do I get back to it?

Use this link to access your order again.

I downloaded my order to my computer, but now I can’t find it. What do I do?

Think of a digital file like a paper report stored in a filing cabinet. When you download your order, save it to your computer, like sticking a paper file in a filing cabinet.

The best way to keep track of your download is to put it into a folder. The folder has a name on your computer (filing cabinet).

Create or note the name on the folder your download goes into when you save it. To find your file again, go to the folder with that name on it.

There is no one right way to create a file system for your computer. Use file names that make sense to you.

Because each computer is different, we can’t tell you exactly how to find a file on your computer.

If you are using a smartphone or tablet, save the files to an app such as Pocket or Evernote. The file will be found inside the app.

How many times can I download my order?

You may download the product as many times as you need. Once you have downloaded your order, you can use it repeatedly from your device.

I have a question not listed here. Can I get an answer?

Absolutely! Email us at sara@theholymess.com, and we will get back to you soon.

I’m not happy with my order. Can I get a refund or return an item?

Because of the digital nature of our products, we rarely issue refunds or accept returns except on a case-by-case basis. Please contact us before purchasing if you have questions about a product. We offer a 14-day money-back guarantee for The Holy Weigh membership. Membership can be canceled at any time and there is no long-term contract.

Can I order without a credit card?

Yes. We offer payment with Paypal and Klarna, which allow a direct withdrawal from your bank account.

Can I share one of your products with a whole group?

Please contact us at sara@theholymess.com with your request.

Why do you charge money for things? That’s not Christian.

We offer 100+ free items and graciously distribute no-pay content on our websites, videos, and social media. However, we also have many expenses, including staff salaries, site hosting, and paid tools needed to operate programs. Income from products and group experiences make this possible. Thank you for being supportive.

Courses

Answers to Frequently Asked Questions about Holy Mess Courses

What courses does The Holy Mess offer & where can I find them?

Our main program is The Holy Weigh, our Christian weight loss membership for women. We also offer a 30-Day Self-Guided (No Social Media) Weight Loss Challenge on a platform called Teachable. You can find The Holy Mess courses here. Click here for more help with The Holy Mess Teachable.

What if I can’t get logged in to a course?

Click here for Teachable Student Guides and help link for help with logging into a course.

What if I can’t find the Holy Mess course I bought?

Click here for The Holy Mess courses you are currently enrolled in, or contact Teachable for further assistance.

What is The Holy Weigh membership?

The Holy Weigh (formerly The Holy Mess Membership) is our Christian weight loss membership for women. Get to your healthy weight and stay there for a lifetime. Click here to learn more about The Holy Weigh. Click here if you already joined and want to log in.

Events, Challenges, & Membership

Events and Challenges – Frequently Asked Questions

What weight loss challenges do you offer?

Currently, we offer the following challenges:
*3-Day Diet Meal Plan – You can use this meal plan on your own anytime, and we use it together as a group once or twice a year (typically with 3,000 people participating each time!).
*30-Day Weight Loss Challenges – These challenges are now hosted inside The Holy Weigh. *Growing Faith, Losing Weight – A free 5-day Christian weight loss challenge you can start anytime. Get it free here.

When is the next group challenge?

Group challenges now run inside The Holy Weigh, where members get a new phase every month. Click here to learn more about The Holy Weigh.

What if I have a question about the 3-Day Diet or another Holy Mess Challenge?

The Holy Mess Diet Challenge Facebook group is a wonderful place to ask for help with the 3-day diet. Check out this detailed Frequently Asked Questions page about the 3 day meal plan.

The Holy Weigh: Christian Weight Loss for Women

I know many of us seek that one miracle solution to solve our weight loss problems. I’m here to tell you it doesn’t exist! Instead, weight loss with God’s help is a continual communication with your Heavenly Father each day.

That’s what we practice inside The Holy Weigh: a new phase every month, Monday videos, and a community of Christian women who get it. Cancel anytime, with a 14-day money-back guarantee.

Learn About The Holy Weigh

Weight Loss & Weight Watchers Help

Weight Loss

Weight Loss – Common Questions we get asked

Why am I stuck on a weight loss plateau or not losing weight?

Click here for helpful information about weight loss plateaus.

How can I stop binge eating?

Click here for more helpful information about binge eating, including a helpful printable guide.

Why can’t I lose weight no matter what I try?

Weight loss isn’t easy in today’s world. For those of us with genetic tendencies to be drawn to food, our current menu of hyper-palatable, ultra-processed foods makes it easy to quickly consume large amounts of calories. Click here to learn more about how to combat this challenging situation with the knowledge of calorie density.

How do I get started with weight loss?

A good starting place for weight loss is to keep a food log for three days. This can be done on paper or an app. Write down the amount of food you ate and the portion. Don’t try to change anything yet. Just track what you usually eat.

Then, calculate the calories of what you ate each day with an app such as My Fitness Pal or a Google search. You’ll quickly see patterns and areas of concern so you can determine your next steps.

I recommend using the Holy Mess 3 Day Diet to kick-start your weight loss.

How many calories should I eat to lose weight?

Use our handy calorie calculator or an app such as My Fitness Pal to determine your daily calorie needs.

How do I choose the best diet program for me?

There’s no one diet plan or food program that works for everyone. Find the program that best fits your lifestyle and personal needs. Weight loss comes from eating fewer calories than you burn, so make sure reducing calories is a key strategy of any plan you choose. (Simply choosing “clean” foods does not necessarily lead to weight loss.)

How do I find a therapist?

Start by contacting your insurance and asking which mental health providers your plan covers. If you need a Christian therapist in your area, contact your pastor. For food issues, the National Alliance for Eating Disorders offers a free helpline and treatment finder.

Click here to read more about my experience with therapy for weight loss.

What if I have another question about weight loss?

Please note that we cannot give medical advice. Click here for Holy Mess answers to FAQs about weight loss. You can also ask weight loss-related questions in The Holy Mess Diet Challenge’s Facebook group.

Free Printable Weight Loss Tracker

Print this tracker and put it where you will see it. Writing the number down is step one.

$0.00

Get It Free

Weight Watchers

Weight Watchers: Answers to Frequently Asked Questions

What if I have a question about Weight Watchers?

Please note that we are not affiliated with Weight Watchers We recommend contacting the company directly at 1(800) 651-6000 or through the chat feature on the WW app. Here are answers from The Holy Mess to questions we often receive about Weight Watchers.

Should I join Weight Watchers?

This is a personal decision, and there are no right or wrong answers. I found the points system flexible and enjoyable. If that sounds like something that would be helpful for you, give it a try.

Can you tell me the points in specific foods or how many points I should eat?

No. The specific points for foods or the amount of points you need to eat per day is determined by Weight Watchers and only available for those who a current members in their program.

What if I can’t afford Weight Watchers or want an older WW plan?

Check out this article with Weight Watchers alternatives. Many people enjoy using the app Healthie, which offers WW-type systems, including previous WW plans.

Recipes and Cooking

Recipe & Meal Plans: Answers to Frequently Asked Questions

What are the Weight Watchers points or calories for Holy Mess recipes?

Go to the page with the Holy Mess recipe and scroll down to the recipe box. At the bottom of the box is the nutritional information. The link to the WW points is in the “notes” section at the bottom of the recipe. Click the link, and you will be taken to the WW app to see and track the points.

How do I track Holy Mess recipes in my Weight Watchers app?

Go to the Holy Mess website recipe and scroll down to the “notes” section in the recipe box. There, you’ll see a link to the WW points for the recipe. When you click the link, you will be taken to the recipe in your WW app, where you can view or track it. (This works best from your mobile phone due to recent Weight Watchers program changes.)

How do I print your recipes?

Go to the page with the Holy Mess recipe and scroll down to the recipe box. Click the “print recipe” button with the printer icon. You’ll be taken to a printer-friendly page. Click the “print” button.

What if I have a question or think I found a mistake in one of your recipes?

Leave a comment under the recipe, and we will respond. Comments are helpful so other readers can see the answer, too.

How do I change the serving size for your recipes?

Go to the page with the Holy Mess recipe and scroll down to the recipe box. Click on the “number of servings” and adjust the toggle bar to make the serving size larger or smaller. This feature is also adjustable from the printer-friendly page for each recipe.

What if I need a substitute for one of the Holy Mess meal plans?

The Holy Mess Diet Challenge Facebook group is a wonderful place to ask for help with any of our meal plans. You can also email us at sara@theholymess.com.

Will your meal plans work for me?

We always recommend you consult your doctor or another medical professional to determine your needs. Our meal plans are meant for the average woman who wants to lose weight moderately and healthily. While we do our best to provide modifications, you may need to make further adjustments for your unique body.

Where are the WW points for your meal plans?

Every meal plan has a page with links to current Weight Watchers points, which we update regularly to ensure accuracy. Because the WW program changes every two years, the WW points are not in the printed materials.

How do I search for a recipe?

Check out our helpful Holy Mess Recipe Index, which allows you to search for recipes and even filter by number of calories, meal, diet plan, and more.