Hi! Thanks for making a purchase from The Holy Mess. We will do all we can to assist you.
If you have questions or need support with your order, we are here to help. We know technology issues can be frustrating. Don’t worry. We are here to make sure you get your order and are able to enjoy using it.
Rest assured that your credit card information and email are secure.
We are a small team. Please allow 24-48 hours for response.
Answers to Frequently Asked Questions about The Holy Mess Orders
Here are answers to questions we receive most often.
How to place an order for a printable on theholymess.com.
I didn’t receive the email with my order. How can I get it?
We are sorry to hear you are having trouble accessing your order download. The emails come from a company called Send Owl and occasionally get stuck in your spam folder.
How long does it take to receive an order?
Your order should arrive to your inbox in about one hour. If you don’t receive it, use this link to access your order.
Will something be mailed to me?
All products from The Holy Mess are digital. Nothing will be mailed to you.
I don’t have a printer. Can you print it and mail it to me?
No, unfortunately we do not offer printing services at this time. If you don’t have a printer, we recommend that you print at the library or an office supply store such as Office Max or Office Depot. Below is a video with the steps for how to do this. Office Max gives the option to either have the product delivered to your home (for a small fee) or picked up at the store.
Many of our products (such as ebooks) can be read on your smart phone or iPad.
How to Make a Product into a Workbook for Shipment or Pick Up
I downloaded part of my order and then closed the email. How do I get back to it?
I downloaded my order and now I can’t find it. How do I find it?
Think of a digital file like a paper report that you store in a filing cabinet. When you download your order, you are saving it to your computer just like sticking a paper file in a filing cabinet.
The best way to keep track of your download is to put it into a folder. The folder is in your computer (filing cabinet) with a name on it.
Either create or take note of what name is on the folder your download goes into when you save it. To find your file again, go to the folder with that name on it.
There’s no one right way to create a file system for your computer. Create file names that make sense to you.
Because each computer is different, we can’t tell you exactly how to find a file on your computer.
If you are using a smart phone or tablet, save the files to an app such as Pocket or Evernote. You will find the file inside the app.
I downloaded it on my laptop but now I want it on my iPad. How do I do that?
Go to the computer, tablet, or smart phone where you want your file saved. Open this webpage (https://theholymess.com/the-holy-mess-customer-support/) or your order email on that device. Save it from there.
This order says 25 downloads. Does that mean I can only use the product 25 times?
Nope! You may use the product as many times as you want.
You have 25 times that you can download the order to your device. Typically you will only need to download the order once, such as to a file on your computer or tablet. We give you extra downloads just in case you have trouble.
Once you have downloaded your order, you can use it from your device over and over.
I have a question not listed here. Can I get an answer?
Absolutely! Email us [email protected] and we will get back to you soon.
I’m not happy with my order. Can I get a refund?
We don’t want you to be unhappy! Email us [email protected] with your refund request. Refunds must be requested within 30 days of purchase.