Hi! Thanks for making a purchase or ordering a free download from The Holy Mess. We will do all we can to assist you and provide you with excellent customer support.
- Contact Email
- Answers to Frequently Asked Questions about The Holy Mess Orders
- How to place an order for a printable on theholymess.com.
- I didn't receive the email with my order. How can I get it?
- How long does it take to receive an order?
- Will something be mailed to me?
- I don’t have a printer. Can you print it and mail it to me?
- Do you offer payment plans?
- How to Make a Product into a Workbook for Shipment or Pick Up
- I downloaded part of my order and then closed the email. How do I get back to it?
- I downloaded my order and now I can't find it. How do I find it?
- I downloaded it on my laptop but now I want it on my iPad. How do I do that?
- How many times can I download my order?
- I have a question not listed here. Can I get an answer?
- I'm not happy with my order. Can I get a refund?
- Faithful Finish Lines Customer Support
If you have questions or need support with your order, we are here to help. We know technology issues can be frustrating. Don’t worry. We are here to make sure you get your order and are able to enjoy using it.
Rest assured that your credit card information and email are secure.
Contact Email
We are a small team. Please allow 24-48 hours for response, Monday-Friday.
Answers to Frequently Asked Questions about The Holy Mess Orders
Here are answers to questions we receive most often.
How to place an order for a printable on theholymess.com.
Go to The Holy Mess shop. Click the “buy now” button. Proceed with check out.
If you have trouble ordering, email is [email protected].
I didn’t receive the email with my order. How can I get it?
We are sorry to hear you are having trouble accessing your order download. The emails come from a company called Send Owl and occasionally get stuck in your spam folder.
How long does it take to receive an order?
Your order should arrive to your inbox in about one hour. If you don’t receive it, use this link to access your order.
Will something be mailed to me?
All products from The Holy Mess are digital. Nothing will be mailed to you.
I don’t have a printer. Can you print it and mail it to me?
No, unfortunately we do not offer printing services at this time. If you don’t have a printer, we recommend the following:
- Download the product and use it from your smart phone, tablet, or computer and write your journaling or answers in a regular notebook.
- Print at your local library.
- Print from an office supply store such as Office Max or Office Depot. These are just a few dollars, can be spiral bound, and you have the option to pick it up at the store or have it delivered to your home.
Do you offer payment plans?
Yes, you can create a payment plan through Klarna.
Klarna manages payment plans and gives you the option to:
- Split your purchase into 4 payments (interest-free) paid every 2 weeks.
- Shop now, pay later by geting the product today and paying in 30 days.
- Pay instantly and receive reward credits through Klarna.
- Create your own payment plan.
Payments with Klarna can be made with a credit card, debit card, Apple Pay, or bank transfer. No credit card required, and payments do not affect your credit score.
How to Make a Product into a Workbook for Shipment or Pick Up
I downloaded part of my order and then closed the email. How do I get back to it?
Use this link to access your order again.
I downloaded my order and now I can’t find it. How do I find it?
Think of a digital file like a paper report that you store in a filing cabinet. When you download your order, you are saving it to your computer just like sticking a paper file in a filing cabinet.
The best way to keep track of your download is to put it into a folder. The folder is in your computer (filing cabinet) with a name on it.
Either create or take note of what name is on the folder your download goes into when you save it. To find your file again, go to the folder with that name on it.
There’s no one right way to create a file system for your computer. Create file names that make sense to you.
Because each computer is different, we can’t tell you exactly how to find a file on your computer.
If you are using a smart phone or tablet, save the files to an app such as Pocket or Evernote. You will find the file inside the app.
I downloaded it on my laptop but now I want it on my iPad. How do I do that?
Go to the computer, tablet, or smart phone where you want your file saved. Open this webpage (https://theholymess.com/the-holy-mess-customer-support/) or your order email on that device. Save it from there.
Click here if you need the link to your order sent again.
How many times can I download my order?
You may download the product as many times as you want.
Once you have downloaded your order, you can use it from your device over and over.
I have a question not listed here. Can I get an answer?
Absolutely! Email us [email protected] and we will get back to you soon.
I’m not happy with my order. Can I get a refund?
We don’t want you to be unhappy! Because of the digital nature of our products, we rarely issue refunds. Please contact us before purchasing if you have questions about our products and if it’s the right fit for you.
Faithful Finish Lines Customer Support
For issues with Faithful Finish Lines, our online Christian women’s weight loss program, contact [email protected].